DOWNLOAD OUR NEW APP  

There's an
app for that.

Check your balance, transfer funds, manage alerts, and temporarily lock your card when it’s lost - all that and more at the tip of your fingers!

If your card starts with 4097 or 4946:

Download the SOLE Mobile app on Google Play Download the SOLE Mobile app at the App Store

If your card starts with 4302 or 4326:

Download the SOLE Mobile app on Google Play Download the SOLE Mobile app at the App Store

SOLE Blog

Back

How to Prevent and Report Fraud on Your Paycard

woman-calling.jpg

One of the hardest transitions from cash to paycard can be the newfound possibility of fraud. In order to help protect you, we’ve compiled our list of tips for preventing fraud on your paycard, and a cheat sheet for the steps you need to take to protect yourself and your paycard if fraud does occur.

Tips for Preventing Paycard Fraud in Person

  • Don’t give your paycard number out. If a friend who doesn’t have a card wants to buy something online, buy it for them and take the cash instead of giving them your card number. When you’re paying bills over the phone, Google the company to make sure you’re calling their official line, and check for reviews or complaints from other customers.

  • Don’t let your paycard out of your sight. Don’t leave it at home, with a friend, or out on the table for a long time at a restaurant.

  • Don’t give out your paycard PIN, and don’t use a code like your date of birth that might be easy to guess.

  • Instead of using the ATM to withdraw cash, swipe your paycard as debit to get cashback at a retailer. At retailers, you are surrounded by other people and witnesses—if anything were to happen to your paycard, or if there were an error, the cashier could vouch for you. At an ATM, you are alone and liable to being snuck up on, or being the only witness if the machine eats your paycard.

  • Sign up for text alerts online. You can receive free alerts for suspected fraud. For $0.25 per alert, you can also sign up to receive text and/or email alerts when a signature (non-PIN) transaction has been made on your paycard, when funds have been removed, when the status of your paycard has changed, and more.* Visit solepaycard.com and select “alerts” after logging in.

Tips for Preventing Paycard Fraud Online

  • Don’t open email links or downloads from senders you don’t know. If you’re not sure, don’t open it. Phishing software installed in email links can use malware to steal your paycard information and personal information by tracking your keystrokes or going through your history.

       

 

  • Be careful ordering online. Only order items through retailers you trust, and be sure that the URL of any online checkout portal begins with https:// (the S stands for secure). Whenever possible, order through a retailer you already have an account with (like Amazon) instead of making a new account with a new retailer.

  • Use strong passwords online, and don’t use the same password for everything. Don’t give your passwords out. Some websites save your paycard information when you pay for items and all a fraudster needs to complete your purchase is your password.

How to Report Fraud on Your Paycard

  • Call our customer service line at 800-457-5809 as soon as you notice fraudulent activity on your paycard to both report the fraud and put a freeze on your paycard preventing further activity. In order to be covered by Visa’s Zero Liability Policy, you must report the fraudulent activity on your paycard within two business days of learning of the loss or theft of the card.**

  • If our office is closed:

    • Leave a voicemail on our customer service line so our disputes team can follow up with you and help you resolve the disputed transactions.

    • If the card is not lost or stolen, withdraw any money you may need in the next ten days.

    • Call our 24/7 automated line at 866-770-2151 to put a “freeze” on the card and disable any future transactions. You can arrange to get a replacement card when you speak to the disputes team.

  • See your Cardholder Agreement for more details on your liability for fraudulent transactions.

*Fees from your wireless carrier may apply

** Visa's Zero Liability Policy covers U.S.-issued cards and does not apply to certain commercial card transactions, or any transactions not processed by Visa. You must notify your financial institution immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer.

Let's get in touch!

Name

Email

Please enter a business email address.

Company