DOWNLOAD OUR NEW APP  

There's an
app for that.

Check your balance, transfer funds, manage alerts, and temporarily lock your card when it’s lost - all that and more at the tip of your fingers!

If your card starts with 4097 or 4946:

Download the SOLE Mobile app on Google Play Download the SOLE Mobile app at the App Store

If your card starts with 4302 or 4326:

Download the SOLE Mobile app on Google Play Download the SOLE Mobile app at the App Store

Back

What should I do if my card is declined?

Don’t swipe the card again. If your card begins with 4302 or 4097, you will be charged a $0.50 declined transaction fee every time the card is declined, even if you are trying the card multiple times at the same register. Check your balance using the app or website to make sure you have funds on your card to cover the purchase you’re making. If you do have sufficient funds but your paycard is still being declined, give us a call so we can check if there are any issues with your card.