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Why doesn't my account balance change after I buy something?

If your card begins with 4097, the SOLE Payroll Card app shows your available balance and current balance. Your available balance shows the total amount you have available to spend. Your current balance shows the total amount held in your account — please know that this balance may not reflect pending transactions. A pending transaction is money that has been approved to be taken out of your account but has not yet been removed.

If your card begins with 4326, 4302, 5205, or 5060, the SOLE Paycard app shows your account balance. Your account balance is the total amount held in your account — please know that this balance may not reflect pending transactions.

To learn more, check out our blog post: Can You Overdraft a Payroll Card?