DOWNLOAD OUR NEW APP  

There's an
app for that.

Check your balance, transfer funds, manage alerts, and temporarily lock your card when it’s lost - all that and more at the tip of your fingers!

Download the SOLE Mobile app on Google Play Download the SOLE Mobile app at the App Store

Back

Why is my card frozen/not working?

If you are a new cardholder, we probably need to verify your identity. We’ll send you a text and/or email when this is the case, but sometimes people miss it. If you send your ID verification documents (govt-issued ID and SS card) to docs@solepaycard.com, we can reactivate your card within one business day.

If you are not a new cardholder, it could be several things. One weekend per month, we have early-morning service windows that might prevent your paycard from working for a short period of time. There may also be a hold on your card to protect you from suspected fraudulent activity, or you’ve entered the incorrect PIN too many times. You can call us to resolve these issues.